bat399 Privacy Policy
for Pakistan Players

This Privacy Policy applies to bat399 — the online gaming platform accessible at bat399.fun. It covers all services available through the platform, including Live Casino, Slots, Slot Games, Fish Games, Sports Betting, and all account-related functionality such as registration, deposits, withdrawals, and support interactions.

When you register for a bat399 account, make a deposit using JazzCash, Easypaisa, Raast or bank transfer, place a bet, or simply browse the platform, certain information about you is collected. This Policy explains what that information is, why we need it, and how we handle it responsibly.

bat399 is committed to handling all personal data with care. We do not sell your personal information to third parties for their own marketing purposes. We collect what we need to run the platform securely, process PKR transactions reliably, and provide a good experience to every player.

bat399 collects personal information in the following categories:

bat399 does not knowingly collect personal information from anyone under 18 years of age. If we become aware that a minor has registered an account, that account will be closed and any associated funds will be handled in accordance with our Terms and Conditions.

We may also collect information indirectly through cookies and similar tracking technologies. See Section 7 of this Policy for full details on how cookies work on bat399.

bat399 uses the information we collect for the following purposes:

• Account management — to create and maintain your bat399 account, verify your identity, and keep your account secure
• Payment processing — to process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods
• Gaming services — to record your bets, calculate winnings, settle Cricket and PSL markets, operate Slots and Live Casino games, and display your game history
• Bonus and promotion administration — to verify eligibility, track wagering requirements, and credit bonus funds to qualified accounts
• Fraud prevention and security — to detect suspicious activity, prevent multiple account abuse, and protect both players and the platform from fraudulent transactions
• Customer support — to respond to your queries, resolve disputes, and maintain records of support interactions
• Platform improvement — to analyse how players use bat399 in order to improve features, fix technical issues, and enhance the overall experience
• Responsible gaming — to monitor gaming patterns and offer support tools such as deposit limits, session reminders and self-exclusion where appropriate
• Legal and compliance obligations — to meet applicable record-keeping, anti-money laundering and financial reporting requirements

bat399 does not sell or rent your personal data to any third party. However, in order to operate the platform effectively, certain information may be shared with the following categories of trusted service providers and partners:

• Payment processors — JazzCash, Easypaisa, Raast, and banking partners receive the payment details necessary to process your PKR transactions securely
• Identity verification providers — third-party KYC services may process your identity documents to verify your age and identity as required
• Game content providers — providers of Slots, Live Casino, Fish Games and other gaming content may receive session identifiers to enable gameplay and record results
• Technology and infrastructure providers — cloud hosting, security, and platform technology partners who process data on bat399's behalf under strict confidentiality agreements
• Anti-fraud and security services — services that help detect and prevent fraudulent activity, money laundering, or misuse of the platform

All third parties that receive data from bat399 are required to handle it securely, use it only for the specified purpose, and not share it further without authorisation. bat399 takes reasonable steps to ensure that service providers maintain appropriate data protection standards.

bat399 may also disclose personal information when required to do so by applicable law, legal process, or in response to legitimate requests from law enforcement or other authorities. In such cases, bat399 will disclose only the minimum information necessary to satisfy the legal obligation.

bat399 retains your personal information for as long as your account is active and for a reasonable period thereafter, in order to meet our legal, financial and operational obligations. The general retention periods we follow are:

• Account information — retained for the duration of your account plus a minimum of five years after account closure
• Transaction records — PKR deposit and withdrawal records are retained for a minimum of five years from the date of the transaction
• Identity verification documents — retained for the duration of your account plus five years to meet applicable compliance requirements
• Gaming activity records — bet history, game session logs and win/loss records are retained for five years
• Support communications — live chat transcripts and email records are retained for three years from the date of the interaction
• Technical and device data — log data and IP records are retained for up to twelve months

When retention periods expire, bat399 will securely delete or anonymise the relevant data. In some cases, data may be retained for longer periods where required by applicable law or where an unresolved dispute, investigation or legal claim makes extended retention necessary.

bat399 takes the security of your personal information seriously. We use industry-standard technical and organisational measures to protect your data against unauthorised access, loss, misuse, disclosure or alteration. Key security measures include:

• Encryption of data in transit using TLS (Transport Layer Security) protocols
• Encrypted storage of passwords — bat399 never stores passwords in plain text
• Access controls that restrict internal access to personal data to authorised personnel only, on a need-to-know basis
• Regular security assessments and monitoring of the platform infrastructure
• Fraud detection systems that monitor account and payment activity for unusual patterns
• Secure handling and storage of identity verification documents submitted during KYC

While bat399 applies strong security practices, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials secure. Use a strong, unique password for your bat399 account and do not share it with anyone. If you believe your account has been compromised, contact bat399 support via live chat immediately.

bat399 uses cookies and similar technologies to make the platform work correctly, remember your preferences, and understand how players use the site. A cookie is a small text file placed on your device when you visit a website. bat399 uses the following types of cookies:

• Essential cookies — required for core platform functionality such as keeping you logged in, maintaining your session, and processing transactions. These cannot be disabled without breaking the platform.
• Preference cookies — remember your settings such as language preference and display options so you do not have to set them again on each visit
• Analytics cookies — collect aggregated, anonymised data about how pages are used, which games are most popular, and where players encounter issues, helping us improve the platform over time
• Security cookies — help detect and prevent fraud, identify suspicious login attempts, and protect your account

Most browsers allow you to control cookies through your browser settings. You can choose to block or delete cookies at any time. However, disabling essential cookies will prevent bat399 from functioning correctly — you may not be able to log in, access your balance, or place bets if essential cookies are blocked.

bat399 does not use cookies to serve third-party advertising on behalf of external advertisers. Any tracking on the bat399 platform is for internal operational and improvement purposes only.

As a bat399 player, you have the following rights in relation to your personal information. To exercise any of these rights, contact bat399 support via live chat or through the support email address listed in the footer of this page.

• Right to access — you may request a copy of the personal information bat399 holds about you at any time
• Right to correction — if any of your personal information is inaccurate or out of date, you may request that it be corrected. Some corrections can be made directly in your account settings.
• Right to deletion — you may request deletion of your personal information, subject to our legal retention obligations. Deletion requests will be processed once all outstanding balances, transactions and compliance holds have been resolved.
• Right to restrict processing — in certain circumstances you may request that bat399 limit the way your data is processed while a query or dispute is being resolved
• Right to data portability — you may request a copy of your account data and gaming history in a portable format
• Right to withdraw consent — where bat399 processes your data based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal

Please note that some requests — particularly deletion requests — may be limited where bat399 has a legal obligation to retain certain records, such as financial transaction data or identity verification documents required for anti-money laundering compliance.

bat399 is strictly an 18+ platform. We do not knowingly collect, store or process personal information belonging to individuals under the age of 18. Age verification is a required step in the account registration and KYC process.

If you believe that a minor has created a bat399 account or that any personal information relating to a person under 18 has been submitted to bat399, please contact us immediately via live chat. We will investigate and take appropriate action, which will include closing the account and deleting the associated personal data.

Parents and guardians are encouraged to use device-level parental controls and to talk to young people about responsible and age-appropriate internet use. bat399 supports responsible gaming tools and age verification measures as part of our commitment to player safety.

bat399 may update this Privacy Policy from time to time to reflect changes in the platform, changes in the way we process data, or changes in applicable legal requirements. When we make updates, the revised Policy will be posted on this page with an updated effective date.

For significant changes — such as changes to what data we collect or how it is shared — bat399 will provide reasonable notice to registered account holders, either via the email address on record or through an in-platform notification. Continued use of bat399 after the effective date of an updated Policy constitutes your acceptance of the revised terms.